Let's explore the rainforest

 AS PER THE TOUR OPERATOR, Island Journeys, the Cancelation Policy is as follows. 

This excursion requires a minimum of at least six guests requesting in order to provide the tour. In the event this minimum is not met, we will call one or two days prior to the excursion to go over alternative options (i.e. reschedule for a different date or time that has the minimum requirement, payment options for a private excursion, or cancel without penalty). Keep in mind that this is not a half day tour. If you’re interested in a half day tour reach out to us and let us know. 

Cancelation Policy

We have a 48-hour cancellation policy for all of our tours and excursions. Up until 48 hours before your tour, you may change your reservation or cancel it for a full refund. Cancellations made less than 48 hours before departure time, late arrivals, and “no-shows” will maintain a full charge. All cancellations must be made directly with Island Journeys by telephone or email.

This policy also applies to cruise ship passengers.

Groups of 10 or more guests must cancel at least 2 weeks prior to the date of the excursion in order to receive a full refund. Cancellations of groups made in less than 2 weeks prior to the excursion date will maintain a full charge on any spaces we are unable to resell.  Guests that are no-shows or late arrivals will receive the full charge.

If we are forced to cancel a tour due to weather conditions, we will offer you the solution that better fits your needs, including rescheduling to another date, booking another tour, or full refund. However, be aware that we are the ones that determine the cancellations due to weather conditions. Please do not make the mistake of deciding not to attend because you think the weather might not be acceptable, as you will still be charged if the trip goes out. If you ever have a question about the weather conditions, please call us to confirm.

Please note that there is a 15-minute maximum wait period for your pick-up, so it is very important that you are at the pick-up location on time. Be sure you mention to us if you are in San Juan. If for any reason you are delayed, please contact Island Journeys’ main office at 787-415-1560.

Due to the unique nature and small size of our groups, we are forced to remain firm about our cancellation policy. Consider that on the day of your excursion we will be there, on site, waiting, and ready to serve you. Regardless of the cancellation reason, our time and fixed costs are already invested; we may even have turned down other customers by holding your space. Thank you for understanding!