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AS PER THE TOUR OPERATOR, Sail Getaways, the Cancelation Policy is as follows. 

• 14 days prior to the date of the trip there will be no penalty and you will receive a full refund.
• 13 days or less to date of trip: There will be a fee of 50% of your booking.
• No-shows and late arrival for the time the adventure is scheduled to begin will be charged the full price.
• Same day cancellations are considered a no-show and are non-refundable.

We reserve the right to cancel a public sail if a minimum number of reservations are not received. Customers will be given a full refund in case of operator cancellation due to weather or other unforeseen circumstances.

All marine activities are subject to water conditions. Please call a day prior for an update on cancellations or change of destination due to water conditions as per the captain’s discretion. These decisions can be announced at check-in.

If we cancel a tour due to weather or sea conditions, you will not be charged. You will have the option to reschedule for the next available space. Our captains will make the final decision as to weather conditions. Remember, a few passing rain showers are normal in the tropics and rain is more likely in the center of the island and to the west. We monitor weather reports constantly, and especially the conditions on the east coast. Fajardo’s weather can differ greatly from the weather in San Juan or wherever you are located.

Please don’t make the mistake of deciding not to come if it’s raining where you are, as you will be charged if the trip goes out. If you have any questions about the weather conditions, please call us to be sure.

Passengers who are inebriated, hungover or who are not in conditions to board the boat, the Captain will be in his right to deny the passenger(s) to board the vessel.

Passengers that don’t meet the proper requirements will not be allowed to participate and the money will be non-refundable.

Due to the unique nature and small size of our groups, we are forced to remain firm about our cancellation policy.  Consider that on the day of the excursion we will be there, on-site, waiting and ready to serve you.  Regardless of cancellation reason, our time and fixed cost are already invested.  We may have turned down other customers by holding your space.

Thank You For Your Understanding.